A clinical psychologist holds a Master's or PhD in Psychology and is trained to assess and treat a wide range of psychological conditions using evidence-based therapies like CBT, DBT, ACT, and EFT. Unlike psychiatrists, clinical psychologists do not prescribe medication — they create lasting change through structured talk therapy and behavioural techniques.

A psychologist holds a Master's or PhD in Psychology and delivers talk therapy. A psychiatrist holds a medical degree (MBBS) and specialises in prescribing psychiatric medication. For most people dealing with anxiety, depression, stress, OCD, ADHD, or relationship difficulties, a clinical psychologist is the appropriate first choice. Medication is only indicated in a minority of cases.

Yes. Multiple large-scale randomised controlled trials confirm that online therapy produces equivalent outcomes to face-to-face sessions for anxiety, depression, OCD, and most other conditions. The therapeutic relationship and the structured clinical approach are what matter — both are fully maintained via secure video.

You don't need to know before you reach out. Our care team will understand your situation and match you with the right clinical psychologist. That psychologist will then recommend the most appropriate therapeutic approach — CBT, DBT, EFT, ACT, or otherwise — in your first session. There's no pressure to decide anything before you're ready.

After requesting a free callback, our care team typically responds the same day. Your first therapy session can usually be booked within 24 hours. We don't have the weeks-long waiting lists common to public mental health services.

No. You don't need a formal psychiatric diagnosis to begin therapy with BigOHealth. Many people seek therapy for stress, low mood, relationship difficulties, or general anxiety without a formal diagnosis. A clinical psychologist will assess what you're experiencing and guide you accordingly.

Yes. At BigOHealth, we match you with a dedicated psychologist who stays with you throughout your therapy journey. You won't be passed between different practitioners. This consistency is one of the most important factors in effective therapy — and one of the clearest differences between BigOHealth and most other providers.

It depends on what you're working on. Most people see meaningful improvement within 8–12 sessions for anxiety or depression. Couples therapy, ADHD, and complex presentations may benefit from more. Your psychologist will give you a clearer picture in the first session and review progress with you regularly.

Our clinical psychologists treat anxiety disorders (generalised anxiety, panic disorder, social anxiety, OCD, phobias), depression, stress and burnout, relationship and couples difficulties, ADHD, PTSD and trauma, sleep problems, low self-esteem, and anger management. If you're unsure whether your situation fits, speak with our care team — the call is free.

Yes. Everything you discuss with your psychologist is completely confidential. Sessions are conducted via encrypted, secure video. The only exception is a legal duty of care if you disclose imminent risk of serious harm — which your psychologist would discuss openly with you if relevant.